Effective Date: [Insert Date]

At CSM Surface Solutions ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services or visit our website.

1. Who We Are
CSM Surface Solutions is a cleaning and outdoor restoration service based in Cornwall, UK. We offer pressure washing, surface cleaning, and wheelie bin sanitation services.

2. What Information We Collect
We may collect and process the following personal data:

Contact Information: Name, address, phone number, email

Service Information: Details of the services you request

Payment Information: If applicable, payment method details (processed securely through third-party providers)

Website Usage Data: IP address, browser type, device information, and usage behaviour via cookies (see our Cookie Policy)

3. How We Use Your Information
We use your personal data to:

Provide and manage our cleaning services

Communicate with you about bookings, updates, or queries

Process payments and send invoices

Improve our website and customer experience

Comply with legal obligations

4. Legal Basis for Processing
We process your data under one or more of the following legal bases:

Consent: When you have given us clear permission

Contract: When processing is necessary for a service you have requested

Legal Obligation: Where required by law

Legitimate Interests: For business purposes, such as improving our services

5. Data Sharing
We do not sell your personal data. We may share your information with:

Trusted third parties who help us deliver services (e.g., payment processors, IT providers)

Authorities or regulators where required by law

All third parties are required to comply with data protection laws.

6. Data Retention
We retain your data only for as long as necessary to fulfil the purpose it was collected for, including satisfying legal, accounting, or reporting requirements.

7. Your Data Rights
You have rights under UK data protection law, including:

Access to the personal data we hold about you

Correction of inaccurate data

Deletion of your data (“right to be forgotten”)

Restriction or objection to our processing

Data portability (where applicable)

Withdrawal of consent (where we rely on it)

To exercise these rights, contact us at [Insert Contact Email].

8. Cookies
We use cookies to enhance your experience on our website. You can manage cookie preferences in your browser settings. See our Cookie Policy for more.

9. Security
We take reasonable steps to protect your information, including encryption, secure servers, and access control measures.

10. Contact Us
For any questions about this policy or to make a data request, please contact:

CSM Surface Solutions
Email: info@csmsurfacesolutions.co.uk
Phone: [Insert Phone Number]
Address: 6 Ledrah Gardens, St.Austell, Cornwall, PL255HQ

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date.